CUSTOMER CARE

Whisker & Wings is a small home-based business located east of Edmonton, AB. 

 I pride myself on creating photo-realistic hand painted portraits and unique memorial jewellery with ashes, fur, hair, funeral flowers, and fabric.  I use professional grade quality products and source as much as I can from Canadian suppliers, but also use wholesale manufacturers from the US and the UK

(I do not use mass produced settings from China).

 

I strive to paint a very close likeness of your pet or person with the photo(s) you provide.

 I take great care and time in prepping, painting and finishing the piece.

Providing a good quality image is very important

in the process of creating a beautiful and realistic portrait. 

*I have painted from low quality (even polaroid) photos from pets and loved ones who have passed long ago, which requires many check ins and back and forth progress photos. If the image is very low quality there will be an extra charge for the portrait due to the extra time needed to create and finish the portrait. 

​

When the portrait is completed it is packaged in tissue paper, then bubble wrapped,

and placed in a heavy corrugated box surrounded by air bags.

I always ship Canada Post, but can ship Purolator or FedEx

at an additional cost if that is preferred.

​

When creating memorial jewellery I take the utmost care while handling the ashes, fur, hair , funeral flowers.

I select the ashes to perfectly suit your jewellery design and carefully place them into the stone mold.

Fur and hair is a bit tricky to work with, and each strand is placed into the stone to create an esthetically beautiful design. After selecting the ashes, fur/hair, flowers for the piece, the remaining are sealed and stored away to send back to you. It's very important to me to treat your loved one's or pet's with dignity and respect. 

​

I LOVE to hear back from customers after they receive their portrait or jewellery!

Yes, this is a business for me and my only income - but it's the most rewarding job I've ever had, and the best part is hearing how much a portrait or memorial piece is loved. 

​

Thank you for supporting Whisker & Wings. 

​

Melody