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CUSTOMER CARE

Whisker & Wings is a small home-based business located east of Edmonton, AB. 

 I pride myself on creating photo-realistic hand painted portraits and unique memorial jewellery with ashes, fur, hair, funeral flowers, and fabric.  I use professional grade quality products and source as much as I can from Canadian suppliers, but also use wholesale manufacturers from the US and the UK

(I do not use mass produced settings from China).

 

I strive to paint a very close likeness of your pet or person with the photo(s) you provide.

 I take great care and time in prepping, painting and finishing the piece.

Providing a good quality image is very important

in the process of creating a beautiful and realistic portrait. 

*I have painted from low quality (even polaroid) photos from pets and loved ones who have passed long ago, which requires many check ins and back and forth progress photos. If the image is very low quality there will be an extra charge for the portrait due to the extra time needed to create and finish the portrait. 

When the portrait is completed it is packaged in tissue paper, then bubble wrapped,

and placed in a heavy corrugated box surrounded by air bags.

I always ship Canada Post, but can ship Purolator or FedEx

at an additional cost if that is preferred.

When creating memorial jewellery I take the utmost care while handling the ashes, fur, hair , funeral flowers.

I select the ashes to perfectly suit your jewellery design and carefully place them into the stone mold.

Fur and hair is a bit tricky to work with, and each strand is placed into the stone to create an esthetically beautiful design. After selecting the ashes, fur/hair, flowers for the piece, the remaining are sealed and stored away to send back to you. It's very important to me to treat your loved one's or pet's with dignity and respect. 

I LOVE to hear back from customers after they receive their portrait or jewellery!

Yes, this is a business for me and my only income - but it's the most rewarding job I've ever had, and the best part is hearing how much a portrait or memorial piece is loved. 

Thank you for supporting Whisker & Wings. 

Melody

PRIVACY & SAFETY

I take your Privacy & Safety very seriously. Your personal information is used solely for the purpose of conducting transactions to purchase a pet portrait or memorial jewellery, and is kept only for the current transaction.  PayPal & Stripe third-party banking is available for payment, and direct e-transfer is also available with a security password through messenger.

I will contact you via email after the purchase to verify it was received and

completed successfully, and when you can expect your portrait or

memorial jewellery to be completed.

Use of images and posting to Social Media

I will always ask permission prior to posting personal information on my social media pages or website.

I do not use last names, or share from your personal pages (unless permission is given)

Images I've taken of the finished products of portraits and jewellery will be posted, and if requested there will not be any details or information about your personal details or who the piece was created for.

I value your privacy.

*I own the rights to the photos I've taken of completed portraits and jewellery

Reviews and recommendations are truly appreciated! I have many references from past clients,

and reviews on my FB Page.

Please feel free to share, tag, mention my website , FB, and Instagram!

 

If you have any questions and would like to ask them in person please feel free to call

780-233-3513

PAYMENT METHODS

Payment Methods
Contact
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