SHIPPING POLICY

Shipping costs are extra

All portraits are shipped via Canada Post

(unless a special request to ship by Purolator or FedEx)

 

All shipments sent by Priority Express

provide $100 insurance and a tracking number

Any shipments sent ground/regular will not have a guarantee of

delivery time or insurance to cover loss.

A date of shipment will be provided.

Average shipping costs:

Live Edge and Slate portraits $20

Small Plaque and Wood Ornaments $10-15

REFUND POLICY

Full payment is required to commission a pet portrait

 

Refund will only be issued if the portrait has not yet been started.

A request of cancellation to receive a refund must be received via email or

phone call 3 days prior to arranged start date.

Progress photos and final photos of the portrait are sent prior to delivery.

If any changes or adjustments to the portrait are required they must be

completed prior to shipping. 

Tracking number will be provided via email.

If the portrait is lost in shipping process a full refund will be provided

after 30 days of non-delivery.

 

If you are not satisfied with the portrait when it arrives or if it arrives

damaged please call or email to discuss options.

 

There is always a solution!